Refer Your Patient
How to Refer a Patient
To refer a patient to OSF Children’s Hospital, providers can use our dedicated Physician Access Line Service (PALS) or start a referral online.
Physician Access Line Service (PALS)
PALS is available 24/7 to directly connect referring providers with OSF Children’s Hospital subspecialists. When you call the PALS line, a dedicated team member will promptly connect you to the appropriate pediatric expert. If you have an emergency or a patient who needs to be seen immediately, please call the PALS line.
PALs phone number:
-
Toll-free: (800) 231-7257
-
Local: (309) 655-7257
Make a Referral
To start a referral online, select the specialty option below that best fits your patient's needs.
Allergy
309-308-2000
Complete records are essential in determining the urgency of referrals. Records to be sent include:
- Refer online or refer by fax (PDF)
- Any office notes, labs, or X-rays that pertain to the referral
- Any past hospitalizations that pertain to the referral
Autism Resource Navigation
OSF Autism Pathways
EPIC: REF834
309-624-4830
OSF Autism Pathways does not provide diagnostic evaluations or therapeutic services.
- Refer online or refer by fax (PDF) – fax completed form to 309-624-2833
Once the referral is received, our navigators will contact the patient and address the family’s questions and concerns before connecting them to local resources that will meet their needs.
This may include connecting them to options for diagnostic evaluations, therapeutic interventions and additional autism supports.
Patients do NOT need a diagnosis of autism to be referred.
Cardiology / CV Surgery / Congenital Heart
Peoria, Bloomington, Urbana, Moline, Ottawa or Springfield
(309) 655-3453
Rockford, Sterling, Sycamore, Freeport or Dixon
(815) 227-5600
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF)
- Copy of Insurance Card
- All pertinent test results
Follow up to referring physician office includes a Phone call and letter with appointment date and time.
Child Abuse Pediatrics / Pediatric Resource Center
309-624-9595
After submitting your referral, please call us at as soon as possible for next steps.
Calls are answered 24/7 at 309-624-9595.
Cystic Fibrosis
309-624-6565
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer by fax (PDF) – fax completed form to 309-624-5567
- Sweat Test results
- Any genetic testing results
- Growth Chart
A nurse will contact the referring physician by Phone to confirm the appointment.
Developmental Pediatrics
309-681-6960
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF)
- Growth Charts
- Developmental information i.e. developmental surveillance & screening
- MRI of brain (if done)
Follow-up to the referring physician office includes a Phone call, letter at the time appointment is scheduled, and report mailed following the evaluation.
Other instructions: Please be specific about reason for referral. Specify what areas of delay you are concerned about. Please indicate if autism is a question, and we will assist you with the referral process.
Diabetes Resource Center
309-624-2480
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF)
- Labs and all pertinent test results done
Follow-up to referring physician office includes:
- Referrals are to be reviewed within the same day, or urgent cases need to be discussed with the peds endo on-call MD.
- Following the appointment, our office will send office visit notes to the referring physician office.
ENT (Otolaryngology)
309-655-4180
Complete records are essential in determining the urgency of referrals.Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF)
- Dates of treatment
- Lab / x-ray results
- Name of responsible party to contact for appointment
Our office will fax information to the referring physician office regarding the appointment time we have given to the patient. Following the appointment, the referring physician will receive correspondence from our physician by mail.
Endocrinology (non-Diabetes)
309-624-9844
Complete records are essential in determining the urgency of referrals. Please make sure to include the required records as our office is unable to schedule patients until we have the following information:
- Refer online or refer by fax (PDF) – fax completed form to 309-655-4147
- Pertinent Physician Notes
- Growth Charts
- Pertinent Labs
For suspected/new onset Diabetes, please place a referral to the Pediatric Diabetic Resource Center (PDRC) and call to discuss the case with the on - call Provider.
Our office will then call and offer the patient/family an appointment.
ENT (Otolaryngology)
309-624-9844
Complete records are essential in determining the urgency of referrals. Please make sure to include the required records as our office is unable to schedule patients until we have the following information:
- Refer online or refer by fax (PDF) – fax completed form to 309-624-7609
- Pertinent Physician Notes
- Pertinent Imaging (KUB, UGI etc)
- Pertinent Labs
After receiving the required information, a referral specialist will call the patient with the first available new patient appointment.
Once an appointment is scheduled, new patient paperwork is mailed to the patient.
Genetics
309-624-9680
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF) – fax completed form to 309-624-9524
- Any genetic testing results
- Growth Chart
- Family History
- Pregnancy History
When the appointment is scheduled, the referring physician office will receive a fax with the appointment information. In addition, an appointment card, driving directions, and patient information form will be mailed to the patient.
Gynecology
309-624-9680
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF) – fax completed form to 309-624-7778
- Copy of Insurance Card
- All pertinent test or lab results
Follow-up: Follow up to referring physician office includes fax or Epic notification when scheduled and office note after the appointment is completed.
Healthy Kids U / Obesity Medicine
309-624-9844
Complete records are essential in determining the urgency of referrals. Please make sure to include the required records as our office is unable to schedule patients until we have the following information:
- Refer online or refer by fax (PDF) – fax completed form to 309-655-4147
- Pertinent Physician Notes
- Growth Charts
- 2 out of 3 of the Following Labs Within the Last Year (Fasting CMP, Fasting Lipid Panel, Hemoglobin A1C)
Our office will then call and offer the patient/family an appointment.
Hematology / Oncology / Sickle Cell
309-624-4945
To schedule a consult at The Jim and Trudy Maloof St. Jude Affiliate Clinic at OSF Children's Hospital, please call us weekdays 8am - 4:30pm. Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF)
- Copies of all relevant laboratory and imaging studies
- All pertinent medical records
Infectious Disease
309-624-9680
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF) – fax completed form to 309-624-7778
- Any labs, x-rays, testing related to referral
- Pertinent Physician notes
We will contact your office by Phone or will send a letter with our findings.
Nephrology
309-624-9844
Complete records are essential in determining the urgency of referrals. Please make sure to include the required records as our office is unable to schedule patients until we have the following information:
- Refer online or refer by fax (PDF) – fax completed form to 309-624-3265
- Pertinent Physician Notes
- Pertinent Imaging (Renal Sonos/duplex/x-rays)
- Medication List
- Pertinent Labs
After receiving the required information, a referral specialist will call the patient with the first available new patient appointment.
Once an appointment is scheduled, new patient paperwork is mailed to the patient.
Neurology / Epileptology
We are not taking new referrals at this time.
Complete records are essential in determining the urgency of referrals. Please make sure to include the required records as our office is unable to schedule patients until we have the following information:
- Pertinent Physician Notes
- Test Results (CT, EEG, MRI)
- Pertinent Lab Results
If a patient is being referred for staring spells, seizures, or seizure like activity please order a sleep – deprived EEG to be completed prior to patient’s appointment when possible.
Our office will then call and offer the patient/family an appointment.
Neurosurgery
309-683-7600
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. For new patients not repaired by Children's Hospital surgeons in the past 5 years, records to be sent should include:
- Refer by fax (PDF) – fax completed form to 309-683-5855
- Radiographic Testing
- Referring physician notes with reason for referral and signs/symptoms/studies
Our office will contact the patient's family to be sure that correct instructions have been given.
A physician consult note will be sent to the referring physician once the patient is seen by the specialist.
Ophthalmology
309-308-3500
Our pediatric ophthalmologists provide comprehensive eye care services to infants, children and adolescents.
- Refer online or refer by fax (PDF)
- Please include referring diagnosis with referral.
- Referrals for patients with Retinopathy of Prematurity (ROP) must have documented medical records indicating that ROP is complete submitted with the referral in order to be scheduled for an appointment.
Orthopedics
309-655-7668
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF)
- Radiology results including CT scans, MRI's
- Therapy notes
- Pertinent physician notes
- All pertinent lab results
Other instructions: Please send a CD, films or electronically push x-rays, and MRIs completed at facilities other than OSF.
Palliative Care
309-624-9844
Complete records are essential in determining the urgency of referrals. Please make sure to include the required records as our office is unable to schedule patients until we have the following information:
- Refer online or refer by fax (PDF) – fax completed form to 309-655-4147
- Pertinent Physician Notes/All Pertinent Diagnosis
Our office will then call and offer the patient/family an appointment.
Psychiatry
309-681-6960
Complete records are essential in determining the urgency of referrals.Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF)
- Whether or not the child is seeing a counselor
Pulmonology / Sleep Medicine / Home Vent Program
309-624-2277
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF)
- Pertinent Physician notes
Resource Link (Mental Health)
309-624-9781
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer by fax (PDF) – fax completed form to 309-624-9733
- Any mental health information
Our secretary will contact the family within one business day of receiving the referral in order to schedule an intake appointment with our case coordinator.
Once the parent attends the intake, appropriate referrals will be made. We will inform your office of the specifics of the referrals and any known appointment dates with mental health providers. We will provide ongoing communication through Phone calls/letters regarding patients' attendance, participation and discharge information.
Surgery / Congenital Diaphragmatic Hernia Clinic
309-655-3800
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. For new patients that have not had surgical intervention by Children's Hospital surgeons in the past 5 years, records to be sent should include:
- Refer online or refer by fax (PDF)
- Medical/surgical history, including outpatient notes
- Labs, radiology reports
- Copies of films
CDH patients repaired by our surgeons at Children's Hospital will have a post-op appointment prior to CDH clinic. At that time, our office will arrange CDH follow-up.
Urology / Spina Bifida Clinic
309-624-5100
Complete records are essential in determining the urgency of referrals. Please make every effort to have records sent to our office prior to the New Patient Appointment. Records to be sent include:
- Refer online or refer by fax (PDF)
- Office visit notes
- Urological operative reports
- Any renal & bladder ultrasound, VCUG, and KUB reports
- All urinalysis and urine culture reports
The patient will be called to schedule the appointment. The referring physician office will receive a fax with appointment information.