Contact Us

Please understand that we cannot answer questions about specific medical conditions. We strongly recommend that you visit or contact your personal health care provider for medical advice by phone or through OSF MyChart.

If you have questions concerning OSF MyChart, please call our 24/7 help line at (855) 673-4325.

Direct contact information for billing questions and medical records assistance are listed below.

General Information

Address Phone/Fax Email
OSF Saint Francis Medical Center
530 NE Glen Oak Avenue
Peoria, IL 61637		 (309) 655-2000

(309) 655-2347		 Send Message

Phone Directory

Department/Service Contact Information
General Service Line & Patient Referral Line (309) 655-2323
Foundation Visit Foundation Website
Poison Control (800) 222-1222
Patient Relations (309) 655-2222
Send Message
Billing/Insurance (800) 421-5700 (Toll-Free)

Medical Records

Please follow these instructions to request your medical records.

Patient Cards or Letters

To send cards or letters to a patient at OSF Saint Francis Medical Center, please use the following address:

Patient's Name
Patient's Room Number
530 N.E. Glen Oak Avenue
Peoria, IL 61637

Hint: Use the patient's home address as the return address. That way, if your card or letter gets to the hospital after the patient has gone home, it will be sent there.

Patient Room Information

Please call (309) 655-2323

Media Inquiries

For media resources and contact information, please visit our online newsroom.

Classes & Services offered

For more information about classes or services offered please  visit our online calendar.

Pricing Requests

For a price estimate, please call the price line directly at (309) 624-9949. 

Sponsorship Requests

For sponsorship requests from OSF HealthCare, please fill out our sponsorship form.

Still Need Help?

If you haven't found the contact information you need, we're here to help! Please visit our general contact page for additional resources and information.

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